The tight integration between the two is guaranteed to leave your customers feeling like their support experience is deeply rooted in their purchasing experience.
Improved Customer Satisfaction
If you have a WooCommerce store, you must be providing support. But how long does it take to your support agents to figure out what product the ticket is related to or which order was passed? With the WooCommerce add-on for Awesome Support, supporting clients becomes much easier. Everything is tied together: support tickets, products and orders. Once the add-on is installed, every single ticket will be linked to its order. The client can also specify which product within the order the ticket is related to. In just seconds, agents will know what the request is about, improving their efficiency and reducing the time to first response.