Description
Zaidesk Zaidesk is a robust web-based customer support solution developed using Laravel. This feature-packed platform simplifies customer service operations with its versatile toolkit. The Knowledge Base empowers businesses to create and maintain informative articles, while Business Hour settings ensure support availability aligns with operational hours. Efficiently manage customer inquiries with the Email to Ticket conversion and User Ticket Portal. Analytics Reports provide valuable insights into support performance, and Ticket Assign facilitates task delegation. AI Ticket Reply automates responses, while Collision Detection prevents overlap in agent responses.
Why Choose Zaidesk
• Knowledge Base
• Faq’s
• Business Hour
• Email To Ticket
• User Ticket Portal
• Analytics Reports
• Ticket Assign
• AI Ticket Reply
• Collision Detection
• Tag Adding system
• Ticket notes
• Instant Reply
• Email templates
• Agent Rating
• Announcements
• Assign Activity
• Automations
• Roles and Permissions
• Customer IP Address Tracking
• Customers Previous Tickets History
• Chatting System
• chat GPT Api integrated
• Agent Username Privacy
• Google Analytics
• Securities
• Canned Response
• Live Notification
• Google Captcha
• Contact form
• Force ssl
• Clear Application Cache
• LTR to RTL system
• Social logins
• Dark mode
• Custom CSS & JS
• Languages
• Under Maintenance
• Theme settings
• Two-Factor Authentication
• Translations
• Tenancy Supported Backend
• & Many more…
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